'Durable Doors' is known for its high quality standards, exceptional personalized customer service, and industry leadership. These are indicators of which type of legitimacy?

'Durable Doors' is known for its high quality standards, exceptional personalized customer service, and industry leadership. These are indicators of which type of legitimacy?

A. Product-based
B. Organization-based
C. People-based
D. Industry-based


Answer: A

If Amanda wants a solution that is the best thing for most people, she should explore the ethical model of

If Amanda wants a solution that is the best thing for most people, she should explore the ethical model of

A. universalism.
B. the Golden Rule.
C. utilitarianism.
D. the billboard principle.


Answer: C

Which of the following might help Amanda with her situation of inserting a lower quality panel in the garage doors to remain profitable?

Which of the following might help Amanda with her situation of inserting a lower quality panel in the garage doors to remain profitable?

A. Consistency and visibility
B. Social obligations
C. People-based legitimacy
D. Ethical decision-making


Answer: D

If Amanda has tried many ways to think the situation through and still cannot decide whether what she plans to do is ethical, she should explore the ethical model of _____ by asking herself whether she would be comfortable having her decision and name advertised for the public to see.

If Amanda has tried many ways to think the situation through and still cannot decide whether what she plans to do is ethical, she should explore the ethical model of _____ by asking herself whether she would be comfortable having her decision and name advertised for the public to see.

A. the billboard principle
B. universalism
C. utilitarianism
D. the Golden Rule


Answer: A

If she continues with her quality standard, she will lose money, but if she inserts panels of mixed lower quality wood she can remain profitable. The situation that Amanda faces can be described as a(n)

If she continues with her quality standard, she will lose money, but if she inserts panels of mixed lower quality wood she can remain profitable.
The situation that Amanda faces can be described as a(n)

A. mutuality.
B. ethical dilemma.
C. decadence.
D. discourse ethic.


Answer: B

The creation of something new or trying something for the first time refers to

The creation of something new or trying something for the first time refers to

A. personal ethics.
B. innovation.
C. universalism.
D. flexibility.


Answer: B

Often, the alternative to negotiating together can be _____ if the amounts are small, or undertaking legal action if the amounts warrant legal fees or the hassles of enforcing small claims court decisions.

Often, the alternative to negotiating together can be _____ if the amounts are small, or undertaking legal action if the amounts warrant legal fees or the hassles of enforcing small claims court decisions.

A. "holding a strike"
B. "lumping it"
C. seeking a new job
D. seeking results from higher authorities


Answer: B

In a negotiation, _____ is the second-best outcome identified by the parties to help clarify the value of achieving a successful negotiation.

In a negotiation, _____ is the second-best outcome identified by the parties to help clarify the value of achieving a successful negotiation.

A. caveat emptor
B. bootstrapping
C. LEED
D. BATNA


Answer: D

"Would others think worse of you if they knew what you had done to resolve your ethical dilemma?" This question is fundamental to which ethical model?

"Would others think worse of you if they knew what you had done to resolve your ethical dilemma?" This question is fundamental to which ethical model?

A. The billboard principle
B. Universalism
C. The Golden Rule
D. Utilitarianism


Answer: A

An ethical model which suggests you treat others in the manner you wish to be treated refers to

An ethical model which suggests you treat others in the manner you wish to be treated refers to

A. the billboard principle.
B. universalism.
C. the Golden Rule.
D. utilitarianism.


Answer: C

Which of the following observations concerning the Golden Rule is NOT true?

Which of the following observations concerning the Golden Rule is NOT true?

A. It is an ethical model.
B. It suggests that you treat others in the same manner you wish to be treated.
C. Almost every major religious tradition in the world has some version of it.
D. It suggests that there is a code of right and wrong that everyone can see and follow.


Answer: D

An ethical model that suggests that there is a code of right and wrong that everyone can see and follow refers to

An ethical model that suggests that there is a code of right and wrong that everyone can see and follow refers to

A. the billboard principle.
B. universalism.
C. the Golden Rule.
D. utilitarianism.


Answer: B

Which ethical model supports seeking the greatest good for the greatest number of people?

Which ethical model supports seeking the greatest good for the greatest number of people?

A. Utilitarianism
B. The billboard principle
C. The Golden Rule
D. Universalism


Answer: A

Which of the following statements about caveat emptor is true?

Which of the following statements about caveat emptor is true?

A. Caveat emptor is often the first line of defense by producers of mediocre merchandise.
B. As a legal principle, the phrase "caveat emptor" has been routinely approved.
C. Using it as a defense puts the entrepreneur who uses it in a positive light.
D. If you find a business using caveat emptor as a principle, accept them.


Answer: A

____ means "let the buyer beware" is a philosophy sometimes used by businesses to put the burden for consumer protection onto the customer.

____ means "let the buyer beware" is a philosophy sometimes used by businesses to put the burden for consumer protection onto the customer.

A. Caveat emptor
B. Habeas corpus
C. Quid pro quo
D. Respondeat superior


Answer: A

The question in step one of ethical decision-making, "What do you owe others?" focuses on the _____ of people who make decisions.

The question in step one of ethical decision-making, "What do you owe others?" focuses on the _____ of people who make decisions.

A. mutuality
B. distributive view
C. integrative view
D. obligations


Answer: D

Which of the following is NOT a question in step one of ethical decision-making?

Which of the following is NOT a question in step one of ethical decision-making?

A. Who will be hurt, and how badly?
B. What do others owe you, if anything?
C. What regulations get broken, and how badly?
D. Who will benefit, and how much?


Answer: C

The first step of ethical decision-making is

The first step of ethical decision-making is

A. creating options for action.
B. defining the moral problem.
C. conducting ethical tests.
D. obtaining employee approval on planning.


Answer: B

Which of the following is a three-step process that helps people make better and more ethical decisions?

Which of the following is a three-step process that helps people make better and more ethical decisions?

A. First principles
B. Golden rules
C. Ethical decision-making
D. Mutuality development process


Answer: C

Which of the following can occur when there are several different options for a decision one has to make and the best choice is not clear?

Which of the following can occur when there are several different options for a decision one has to make and the best choice is not clear?

A. Community impact
B. Lack of flexibility
C. Innovation
D. Ethical dilemma


Answer: D