Which of the following statements about legitimacy indicators is true?
A. Across the three types of legitimacy indicators, there are 15 characteristics.
B. Part of legitimacy and building trust comes from the consistency of a firm's actions over time.
C. Most small businesses incorporate all the elements of the different types of legitimacy indicators.
D. Changing the legitimacy characteristics daily does more to build social capital than repeating one legitimacy characteristic stressed by the firm.
Answer: B